A Carnival Cruise Line spokesperson said that the company is still working on a response to the advisory. They are also asking passengers to delay any travel plans until they have more information.
Carnival Cruise Line has issued a warning to its customers. The advisory is for all passengers on the cruise ships that are sailing out of Miami, Florida. Read more in detail here: carnival cruise news.
Things got a little confusing and technical Thursday when Carnival Cruise Line sent out a message to fill out the mandatory survey. Technical problems on Carnival’s website prevented guests from entering their details, and many guests appear to have been notified in error.
Carnival Cruise Line latest recommendations
All those different protocols and regulations according to the origin of the cruise ship are already confusing, and the latest recommendations have not helped. Many guests who had booked their tickets for the upcoming cruise received an urgent message from Carnival Cruise Line about completing the mandatory vaccination survey.
A similar notice from the cruise line has been sent in the past for the first two Carnival Horizon flights from Miami and Carnival Vista from Galveston, Cruise Hive reported.
In this case, due to a technical problem, customers could not log into the Carnival website to fill out the health questionnaire. Many guests even wrote on social media that they were afraid they wouldn’t be able to finish before the cruise began. As stated in the announcement, reservations may be cancelled if the form is not received by 11:59 p.m. on July 13.
You can read the full recommendation sent to guests below:
Carnival Cruise Line has confirmed that many guests received the consultation in error and that the questionnaire/survey indicated trips to which the questionnaire had not yet been extended. Brand ambassador John Heald also said on Thursday: Don’t worry, this is a technical problem we’ve encountered and you have nothing to worry about. We will inform you as soon as possible. Thank you and again I apologize.
On Friday, Mr. Heald clarified the situation and the problem with the website was resolved. It really depends on the ships the cruisers have booked on, as the deadlines are different for each cruise. Guests who have purchased Carnival Horizon and Vista tickets for flights on the 10th. In July you will be asked to print and complete a health questionnaire and bring it on board.
For other departures, a questionnaire is sent with a question about the vaccine. Here’s what Heald wrote:
First of all, I want to apologize for the incident, glitch, problem, or any other appropriate term to describe what happened yesterday on carnival.com. I know this has upset some of you, and I apologize. Borodin has resolved this issue and for guests traveling on or after 10/07/2024 on Carnival Horizon and Carnival Vista, please print, complete and bring on board a health questionnaire.
I know it’s short notice, but due to the problems with the website yesterday, we are asking as many of you as possible to join us on these two cruises. An email to that effect has been or will be sent shortly.
Emails were sent to all other individuals, asking them to complete a questionnaire with a vaccine demand for all guests with each subsequent flight reservation: Carnival Breeze 15.07., Carnival Vista 17.07. and Carnival Horizon 18.07. – Deadline for completion 11:59 a.m. EDT on Saturday, July 10, 2024. o All other flights between July 19, 2024 and August 31, 2024 – Deadline for completion 11:59 a.m. EDT on Tuesday, 13 July 2024
If you have any questions, please call my colleagues in Miami and they will help you.
Hopefully, customers will no longer be confused and the Carnival website will resume its usual activities. Although the cruise ships have returned, there are still requirements and details that need to be addressed to ensure the safety of all travelers.
In time, when the Carnival cruise ships return to service, the situation should become much less confusing. Stay up to date with the latest changes on the cruise line here.
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