Avoya Honored as Finalist for Better Business Bureau Ethics Award

Avoya Corporation is a travel-dedicated company, that focuses on providing individual travelers with a personalized experience through their travel planning services and site. Avoya’s ethics commitment is to…

A Better Business Bureau Ethics Award is given to business or organizations that promote ethical and professional standards. It’s not a huge honor, but it’s something that is very meaningful to us as a company.

This year, Avoya has been named a finalist for the Better Business Bureau Ethics Award for our outstanding ethics, integrity and compliance in business practices. We are honored to be considered as a business with whom you can entrust your company and travel plans to.

WHY IT RATES: The award takes into account a company’s ethical business practices as well as the leadership’s character. Senior Writer, Janeen Christoff

Avoya Travel, one of the travel industry’s most creative companies, was named a finalist for the Better Business Bureau’s Torch Award for Ethics in 2024. (BBB). The renowned award considers a company’s ethical business practices, as well as the leadership’s character and the ideals established in the company’s culture. The BBB Torch Awards look at many aspects of a company, including leadership, culture, customer connections, and community participation, with an emphasis on how the company and leadership enable workers to shape and perpetuate the firm’s values and ethical practices.

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Avoya Honored as Finalist for Better Business Bureau Ethics Award

Avoya is well-known in the travel business for being a firm founded on the principles of trust and professionalism. Avoya makes every effort to guarantee that the individuals behind the Avoya brand show dedication to good character and a love for the quality of their work, from the Independent Agencies admitted into the Network to the new employees recruited.

Avoya’s vacation platform model caters to three different types of customers: Independent Agencies in the Avoya Network who receive software, lead generation, and business support from Avoya; travelers who book vacations through its Network of Independent Agencies and receive world-class service and value; and supplier partners who receive technology and marketing services from Avoya.

Throughout the COVID-19 epidemic, Avoya’s employees and the Avoya Network continued to deliver exceptional client service and experiences. Travelers were able to call the Independent Agency that had booked and serviced their holidays or were smoothly redirected to a different Independent Agency if theirs was unavailable, and Avoya regularly had low wait times (just a few minutes). The Avoya Network was a constant advocate for Avoya’s mutual customers, contacting travel providers directly, seeking refunds and Future Travel Credits, helping with insurance claims, and more, all at no cost to the consumer due to Avoya’s guarantee of “No Avoya Fees.”

In the travel distribution channel, Avoya continues to have the greatest support personnel to Independent Agency ratio. During the COVID-19 pandemic, Avoya supported Network independent members by temporarily waiving monthly and renewal fees, providing complimentary access to expert legal and accounting assistance through the Avoya CARES program, paying commissions weekly, and continuing to provide access to the Avoya-exclusive Instant CommissionTM program. While support survey Net Promoter Scores from Independent Agencies achieved an all-time high for Avoya support personnel, Avoya enabled the Avoya Network to continue to provide a first-class client experience while delivering enhanced levels of support throughout the pandemic.

“Being recognized by the Better Business Bureau as a firm and team of executives that value ethical business practices, strong values, and a high degree of character is a real honor,” said Jeff Anderson, Co-President of Avoya Travel. “At Avoya, we aim to provide outstanding client experiences by combining modern technologies with the family company values that our founders, Pal and Pat Anderson, established in 1964. We are pleased to continue on their tradition of personalized service with a contemporary twist in 2024, and we are honored to be recognized by the BBB as a top ethical business.”

Avoya was named a finalist for the BBB Torch Awards in the big company category, out of 90 total nominations for companies in South Florida and the Caribbean across all categories.

According to the Better Business Bureau (BBB), the organization that regulates and educates the public about the quality of member businesses, “Avoya Airlines was selected for its excellent record of ethics and significant commitment to the community. The airline is selected for ethical excellence by its BBB Accredited Business Seal and has been accredited in the past three years.”. Read more about avoya cruises and let us know what you think.

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